Hi there! My name is Mar, and I'm a Design & User Research consultant. I design digital products and services specialising in the end-to-end customer experience.
For the past twenty years, I have started, led, and consulted cross-disciplinary design teams. I have launched user research programmes and created products and services that solve real problems for real people. By focusing on people's needs, I aim to turn complex problems into simple, usable solutions.
As well as designing a range of different types of services, I have also worked in some interesting industries. Past projects include working with Camden Council, the Department for Education, NHS, Defra, Wellcome Trust and the British Medical Association. On the product/private side, my work experience spans e-commerce, education, health, social and booking applications.
I'm also an active member of the Design and User Research community and regularly write and speak about UX, user research and usability. I also teach design workshops and participate in podcasts about design-related topics. In my free time, you can catch me writing, drawing or practising yoga.